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COMPLAINTS

We hope that you don’t have any cause for complaints, but if, unfortunately, you do, then at William moore & Son (Preston) ltd. we have a strict internal procedure for dealing promptly with any complaints our customers may have. If you have any complaints, comments or suggestions as to how we can improve then please contact us on the email address below.

Your complaint will be treated fairly, confidentially and with respect.

William moore & Son (Preston) ltd. will respond to your e-mail within 2 working days, we will endeavour to resolve the complaint within 5 working days. We will contact you on the date if the complaint has not been resolved to issue you with a name of a contact and telephone number of a higher authority.

Please email us at enquires@toolguru.co.uk or call us on telephone number 01772 796446.