Returns Procedure

We hope you are completely satisfied with your purchase but if you wish to return a product to us for any reason you may do so within 10 days of receipt.
It must be returned in a saleable condition, and in its original packaging.

Please return any unwanted items with a copy invoice or contact details along with instructions as to whether you would like another item in exchange or a refund.

Please be sure to attach the correct amount of postage or your return may not reach us.

Send to-

FAO Returns Department
William Moore & Son Ltd
1-3 Ribbleton Trading Estate
Crook Street
PRESTON
PR1 5LS

We regret that return costs are non-refundable.
Please allow 10 days for any refund or exchanges to be processed.

In the unlikely event of a product being damaged / faulty on receipt please contact us
Refunds will be made via the method you used to pay for your goods at the time of placing your order

We may refuse a return item if it is not in a saleable condition.

We recommend that you use an insured service as we cannot accept responsibility for goods not received.